Privacy Policy

1. Who we are

Dunk & Grind is a Saturday morning social club built around coffee, music, good people and cold plunge.

For the purposes of data protection law, The Hot Box Co Social Spas Ltd is the controller of the personal information we collect and use in connection with Dunk & Grind.

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2. Information we collect

We may collect the following information:

• your name

• email address

• phone number

• ticket purchase details

• event attendance details

• messages or enquiries you send to us

• marketing preferences

• waiver or health and safety confirmations for cold plunge participation

• photos, videos or other event content where you appear

• website usage information, such as cookies, device information and browser information

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We do not ask you to provide detailed medical information unless it is necessary for health, safety, incident management or insurance purposes.

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3. How we collect your information

We may collect your information when you:

• join the Dunk & Grind waitlist

• request to join or buy a ticket through Clyx

• contact us by email, Instagram, website form or direct message

• attend one of our events

• complete a waiver or safety declaration

• take part in the cold plunge

• interact with our website, social media pages or advertising

• sign up to receive updates from us

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4. How we use your information

We use your information to:

• manage ticketing and event attendance

• communicate with you about your booking

• send event information, reminders and updates

• manage check-in and guest lists

• operate the cold plunge safely

• respond to enquiries

• send marketing updates where permitted

• improve our events, website and communications

• manage complaints, incidents or safety issues

• promote Dunk & Grind through event photography, video and social content

• comply with legal, tax, accounting and insurance obligations

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5. Our lawful bases for using your information

We use your personal information where we have a lawful basis to do so, including:

• Contract: to provide the event, ticketing and related services you have booked.

• Legitimate interests: to run and improve Dunk & Grind, communicate with guests, manage safety, promote our events and protect our business.

• Consent: where you have opted in to marketing or where consent is required.

• Legal obligation: where we need to keep records or comply with legal, tax, accounting, health and safety or insurance obligations.

• Vital interests: where information is needed in an emergency.

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Where we process health-related information, such as waiver confirmations or incident details, we only do so where necessary and where data protection law allows it.

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6. Marketing

We may send you updates about Dunk & Grind events, ticket releases, partner news and related content if you have signed up, bought a ticket, joined our waitlist, or otherwise shown interest in Dunk & Grind, where the law allows us to do so.

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You can unsubscribe or ask us to stop sending marketing emails at any time by contacting hello@dunkandgrind.com.

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We will not sell your personal information to third parties.

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7. Sharing your information

We may share your information with trusted third parties who help us operate Dunk & Grind, including:

• ticketing platforms, including Clyx

• payment processors, including Stripe

• email, website and marketing platforms

• event venues

• operational staff and contractors

• photographers, videographers and content creators

• insurers, legal advisers and professional advisers

• regulators, authorities or emergency services where required

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We only share information where necessary and appropriate.

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8. Clyx and third-party platforms

Tickets and event access may be managed through Clyx. If you use Clyx to request access, buy a ticket or manage your booking, Clyx may also process your personal information under its own terms and privacy policy.

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Payments may be processed by Stripe or another payment provider. We do not store full card details.

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9. Event photography and video

We may capture photo and video content at Dunk & Grind events for social media, website, press and promotional use.

We will aim to be respectful and proportionate when using identifiable images. If you do not want to be photographed or filmed, please tell a member of the team on arrival or contact us at hello@dunkandgrind.com.

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For close-up interviews, testimonials or featured content, we may ask for separate permission.

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10. Cookies and website data

Our website is hosted on Wix and may use essential cookies or similar technologies that allow the website to function properly. We do not currently intentionally use Google Analytics, Meta Pixel, TikTok Pixel or other advertising pixels on the Dunk & Grind website. If we add analytics, advertising pixels or non-essential cookies in future, we will update this Privacy Policy and provide any cookie notice or consent options required by law.

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You can also manage cookies through your browser settings.

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11. How long we keep your information

We keep your personal information only for as long as necessary.

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As a general guide:

• waitlist and marketing data is kept until you unsubscribe or ask us to remove it

• ticketing and booking records may be kept for accounting, legal and tax purposes

• waiver and safety records may be kept for insurance, legal and risk management purposes

• incident records may be kept for as long as reasonably necessary to manage any claim, complaint or legal obligation

• website data may be kept according to Wix or relevant website provider settings

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12. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. Access to personal information is limited to people and suppliers who need it to operate Dunk & Grind.

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13. Your rights

Depending on the circumstances, you may have the right to:

• access the personal information we hold about you

• ask us to correct inaccurate information

• ask us to delete your information

• object to or restrict certain processing

• withdraw consent where we rely on consent

• ask us to transfer your information

• complain to the Information Commissioner’s Office

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To exercise your rights, contact hello@dunkandgrind.com.

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14. Complaints

If you have a concern about how we use your personal information, please contact us first at hello@dunkandgrind.com. You also have the right to complain to the Information Commissioner’s Office.

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15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.